Terms And Conditions of Sale
For current pricing and availability of goods and services, use our On-Line Store, Click on the "Purchase Products" button, call us at (561)702-0850, fax us at (561)642-9237, or Email us firstname.lastname@example.org. Quantities may be limited and prices are subject to change without notice.
Mach5Products requires that full payment accompany each internet, phone, fax or mail order. We accept cashier's checks and business checks payable in U.S. funds and drawn on a U.S. bank. Personal checks payable in U.S. funds and drawn on a U.S. bank are also accepted, but if the personal check is not certified, the order may be held until the check clears. Other payment options available are U.S. money order, wire transfer, MasterCard and VISA.
We have no minimum amount that a customer must order. However, orders under $100.00 are subject to a $5.00 service charge.
Florida customers requesting a sales tax exemption must provide us with a resale card for our files. Otherwise the 7% sales tax will be charged on all orders delivered in Florida.
All foreign orders must be paid in U.S. funds, drawn on U.S. institutions and as outlined above, or paid by credit card. FOB point is Lake Worth, Florida. Mach5Products charges $5.00 per order as an additional handling charge and maintains a strict adherence to that which is set out in the Export Administration Regulations. Please check your country's import, duty or other taxes or tariffs as the customer is responsible for all such charges.
All orders of in-stock items are shipped within 24 hours of receipt of your order. You will be notified immediately if any items are backordered. The normal method of delivery is via UPS Ground. FOB point is Lake Worth, Florida. Please allow sufficient time for delivery. Rush orders can be sent via UPS Air, Federal Express or your choice of shipper, but you will be charged for the additional costs.
If items are damaged in transit, please contact a Mach5Products customer service representative at (561) 702-0850 immediately so that we can notify the carrier of a claim. Please do not remove the items from their packaging and be sure to save the carton as well as all other packing materials in their original condition.
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Those items which are not immediately available for shipment will be placed on backorder for up to 30 days without any further action on your part and will be shipped to you as they become available during this time period. If, after 30 days, Mach5Products can not deliver the backordered items, we will send you a cancellation notice and issue a refund check or credit your account. If you wish to maintain the backordered status, you may, in writing transmitting via fax or mail, direct Mach5Products to do so and return the original cancellation notice along with our refund check.
All returns must be pre-authorized by Mach5Products and a return authorization issued. Please call (561) 702-0850 and ask to speak to a customer service representative to obtain the authorization. Packages sent to Mach5Products without an RMA number prominently displayed on the outside of the package will be refused. The shipping charges for returns must be prepaid. Mach5Products will not accept C.O.D. or freight-collect packages. Returns not due to our error are subject to a 20% restocking fee and must be returned in the original packing, with all items, documentation and accessories in re-salable condition. Items proving to be defective within 90 days of sale need not be returned in original packing. Please include a copy of the original invoice.
If your check is returned for any reason and cannot be redeposited, you agree to pay Mach5Products a minimum of $200.00 as a service fee as well as all other costs of collection. Please be advised that Mach5Products will most vigorously pursue its rights under the law to collect that which is due plus service charges, costs, fines, penalties and attorney's fees.
Our customer service representatives are available and delighted to assist you from 9:00 a.m. to 4:30 p.m. (EST) Monday through Friday.
Some of our products require the use of high voltage. Therefore, please observe all proper safety precautions when using these and all other such products. Mach5Products shall not be liable for any personal injury, property damage and or patent infringements resulting from the use and or operation of any Mach5Products developed product. Mach5Products products should not be used in or for life saving/supporting devices!
Mach5Products warrants that the specified product shall function in accordance with the features of the design for a period of one (1) year from the date of purchase. This warranty does not cover any Mach5Products product which has been subjected to any abuse, misuse, accident, act of God, alteration or modification not authorized by Mach5Products in writing. Mach5Products offers no other warranty, either expressed or implied and specifically denies all other warranties, including any warranty for merchantability or fitness. Mach5Products sole obligation upon the discovery of any error in the specified product or breach of the warranty in this paragraph shall be to replace or repair the specified product or to correct the design of the specified product. Under no circumstances shall Mach5Products, its owners, officers, employees or agents be held liable for any special, incidental, indirect, consequential or other damages (including lost profits, fees or revenues). Any purchase of our products or use of our services constitutes your complete agreement and binds you and your company to all the terms, policies, conditions and prices as is herein described.
PRODUCTS MANUFACTURED OR SOLD BY MACH5PRODUCTS ARE NOT TO BE USED AS A CRITICAL COMPONENT IN ANY LIFE SUPPORT SYSTEM OR DEVICE.
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